To ensure order organization and improve service, all exchange and return processes are only through the website, and no return or exchange requests are accepted at the branches. General exchange and return: Any product can be exchanged or returned within 30 days from the date of receipt, provided that the item is in its original condition, unused, with all tags and original packaging. Please note that if the attached tag (label) on the dress has been cut, the exchange or return request will not be accepted. Offers and Outlet section: Products purchased from offers (such as buy one get one free) or from the outlet section can only be exchanged or returned via the website within 3 days of receiving the order, and the entire offer must be returned; partial returns are not accepted. Heavy evening dresses: Heavy evening dresses priced over 600 Riyals can only be exchanged or returned within 24 hours of receipt through the website, and no requests will be accepted after this period. Non-returnable or non-exchangeable products: Accessories are not exchanged or returned to maintain quality and hygiene standards. How to request a return or exchange: Request can be made through customer service via WhatsApp "click here". After reviewing the request, the customer will be provided with a return shipment number within 24 hours. The shipment must be handed over to the shipping company within 7 days of issuing the waybill; otherwise, the request will be closed. Once received at the warehouse and inspected, the exchange or refund will be completed within 10–14 working days. ⚠️ Can the store cancel the order? The store may cancel the order if the product is unavailable or if there is an error in stock update. In this case, the full amount will be refunded to the customer using the same payment method. Shipping within Saudi Arabia: The customer bears the cost of return shipping, and delivery fees paid are non-refundable. The first exchange is free for non-discounted products; the customer bears the shipping cost for the second exchange or for discounted products. Gulf and international: The customer bears the shipping costs for exchange or return.
